Contact the Student Money Team
Have questions about tuition fees or need support with your finances? Find out how to get in touch with us and what support we offer.
Please note that NTU will never request financial details or payment over the phone. If you receive a call like this, end the call immediately. If you think you have fallen victim to a scam, please get in touch with the Student Money Team as soon as you can.
Student Money Team
Need help figuring out your finances during your studies? Our Student Money Team is here to help.
We offer support and guidance on:
- money management and budgeting,
- eligibility for and entitlement to government and non-government student funding for:
- further education courses
- undergraduate courses
- postgraduate courses
- bursaries and scholarships,
- support funds and emergency funding,
- money for those with children or a dependent adult living with them,
- money for those with long-term ill health, disability, or specific learning differences,
- the financial implications of transferring courses or universities, repeating, taking a break in study or withdrawing,
- advice on funding eligibility for those who have previously studied in higher education,
- financial advice for those looking to study abroad or undertake a work placement,
- funding for EU students or EEA migrant workers,
- welfare benefits and tax credits,
- Federal Student Aid and other loans for US and Canadian students.
Money advice appointments
You can book a money advice appointment if you:
- have a complex funding issue,
- are struggling to manage your money.
We have a team of friendly advisers who can give you impartial, practical, and supportive advice on a one-to-one basis.
As well as being experts in all things student finance, we can also provide guidance on:
- maximising your income,
- extra money you might be entitled to,
- budgeting.
Find out more about our money advice service, including how to book a money advice appointment.
Student Money Team opening hours
The Student Money Team is open:
- Monday to Thursday, 9 am to 5 pm
- Friday, 9 am to 4.30 pm.
Email us or call +44 (0)115 848 2494 with any questions or feedback regarding our service.
If you're not satisfied with our response, you can find out how to make a complaint.
Fee payment queries
Please note we are unable to assist you with any questions relating to the payment of your tuition fees, please contact the finance office or call +44 (0)115 848 6500