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Higher Education Achievement Report (HEAR)

Your Higher Education Achievement Report, otherwise known as a HEAR, is an electronic document which records your academic and extra-curricular achievements during your time at NTU.

What is your HEAR?

Your HEAR is an online report of your academic and extra-curricular achievements during your time at NTU. It can be viewed throughout your studies and after you graduate.

It's a great tool to contribute towards your employability profile and can be used to provide future employers verified evidence of your university achievements.

They are issued to all undergraduate full-time and sandwich students.

Your HEAR gives you:

  • easy access to your academic achievement summary
  • a transcript of results from your studies
  • a full summary of your eligible extra-curricular activity
  • an official record of your accomplishments that is verified by the University.

It is divided into sections and validates your achievements from your time at NTU. The information in your HEAR includes:

  • personal details
  • qualification status
  • module Information
  • assessment results
  • NTU verified extra-curricular activities.

HEARs are updated at the end of each academic year following results confirmation at Exam Boards, and exam results publication dates. If you have activated your account you should receive an email each year when your HEAR is updated.

How do I access my HEAR?

You can view your HEAR online at Gradintelligence. You should receive an activation email to your NTU email account in your first year at NTU. If you did not receive an activation email, or your activation link has expired, please contact HEAR@ntu.ac.uk to request a new one.

You will be able to see a draft version of your HEAR throughout your time at NTU. Your HEAR will become a final electronic document once your degree classification has been confirmed at the end of your final year.

Once you have graduated, you will need to update your account with Gradintelligence to be able to continue to access your HEAR.

Extra-curricular activities

All extra-curricular activities that appear on the HEAR must be validated by the university. We have a large range of approved activities that are eligible to appear on your HEAR including:

Not all extra-curricular activities are eligible to appear on your HEAR, but it's still important to record these on your CV. To find out if your extracurricular activity is eligible for your HEAR, see the full list of eligible activities.

If you have any questions regarding eligibility for activities, or think an activity or award is missing from your HEAR, please contact the relevant department or email the HEAR team.

Supporting your employability

NTU’s Employability Team is here to support you and help you to find opportunities that can be included in your HEAR. They can help with careers advice, job matching, CV building, interview practice and preparation and much more.

You will also find free job search tools available within Gradintelligence, as well as the option to complete your profile to add any external work experience or activities you have completed.

Frequently Asked Questions

What can I use my HEAR for?

The HEAR provides you with an electronic transcript of your studies that verifies your time at NTU. The content in the HEAR can be a useful starting point for answering job application questions, writing personal statements or preparing for interviews. The report also includes your diploma supplement which you may be asked to provide when applying for jobs or further study. You can share your HEAR with potential Employers and other Universities, giving them a verifiable and up to date record of your achievements.

Do I have a HEAR?

All students who have completed a full time undergraduate programme from 2016 onwards have a HEAR document.

Any other students (including part time, post graduate, apprentices, pre-2016 awards, or students of our partner institutions) please contact us for advice on receiving your transcript.

What information is contained in the HEAR?

The HEAR is divided into a number of sections.

  • Section 1. Identifying Information (personal details)
  • Section 2. Information identifying the qualification (Awarding Institution)
  • Section 3. Information on the level of the qualification (including general access requirements)
  • Section 4. Information on the content and results (historically - traditional transcript)
  • Section 5. Information on the function of the qualification (access to further study)
  • Section 6. Additional information (extra-curricular activity)
  • Section 7. Certification (authorising signature)
  • Section 8. Information on the national higher education system (Standard Text – Diploma Supplement)

How do I get an extra-curricular activity on my HEAR?

  1. Take part in an approved HEAR activity.
  2. Be sure to fulfil the requirement to obtain the recognition.
  3. The activity should automatically appear on your HEAR. If you think an activity or award is missing from your HEAR, please contact the relevant department or email the HEAR team.

When will I receive my HEAR?

You can view your draft HEAR throughout your studies. It will become a final electronic document once your degree classification has been confirmed at the end of your final year. You will receive an email from Gradintelligence whenever your HEAR is updated.

I have forgotten my username and password to login to Gradintelligence

Visit Gradintelligence and click on the lost username or lost password link. If you still have problems contact Gradintelligence.

Are other universities giving HEARs to their students?

Yes, over half of UK institutions are issuing HEARs to their students.

Can I have an authorised printed copy of my HEAR?

Authorised HEARs are only available in digital format; printed copies on secure stationery are not provided. Please contact ntutranscripts@ntu.ac.uk if you require a paper copy of your transcript.

What’s the difference between a HEAR and a CV?

The HEAR is not a CV replacement or a replacement for a job application. It will sit alongside these as a complimentary document, providing official evidence of the range of knowledge and skills that you gained at university. In the face of an increasingly competitive environment, the HEAR will be a key resource for helping employers and others to appreciate the breadth of your capabilities.

Can students who started before 2016 get a HEAR?

Eligible alumni from 15/16 were given opportunity to access their HEAR when the document was first launched. A HEAR document has since been available to all students completing after this time and all current students. Students who graduated before 2016 would have been provided with a paper transcript. If employers or others need verification of results or a reference they can use our HEDD verification system.

I am a postgraduate student, why don't I get a HEAR?

The national requirement for the provision of HEARs is for undergraduate students only. However, consideration is being given to providing HEARs for postgraduate students at a later date. At present, postgraduate students must contact us for their transcript.

I am a student studying at a Partner Institution can I get a HEAR?

If you were, or currently are, a student at one of our partner institutions we are unable to produce a HEAR. Please contact the following departments to request a transcript or verification letter:

What level of information on module marks will be published on the HEAR?

Your HEAR will contain all of the standard information confirmed in a diploma supplement and will provide details of all the modules that you have taken during your degree course and your result. Upon completion of your course it will also include your final classification or award.

Why isn’t my activity showing in HEAR?

Extra-curricular activities and awards are added to your HEAR at the end of each academic year, so there may be a delay between completion of your activity and its appearance on your HEAR. If you think an activity or award is missing from your HEAR, please contact the relevant department or email the HEAR team.

Why does my module aggregate show 3LOW, but my coursework shows a higher mark?

The minimum pass grade for a module is a 3LOW. This is applied if it’s a repeat module.

If I notice any errors or wrong information on my HEAR who do I contact?

You can contact the HEAR team for support.

Can I have an error in my HEAR corrected after I graduate?

If you notice an error in your HEAR after you graduate you will have limited time to ask for the error to be corrected. It is very important that you check your HEAR as soon as it becomes available after graduation.

If you think a module mark or grade is incorrect contact your Academic School in the first instance. If you think an extra curricular activity or award is incorrect or missing, please contact the provider of the activity or award.

Where do I go for Employability support?

NTU’s Employability team are here to support you and help you find opportunities which can be included in your HEAR. Make the most of NTU Employability’s service for careers advice, job matching, CV building, interview practice and preparation and much more.

Free job search tools are also available on at Gradintelligence.

Can you explain the module and results section of my HEAR?

Section 4.3 of your HEAR contains the grades you achieve in each module. Below is an explanation of what you'll see in this section.

  • Your course end date will state ‘Not yet completed’ until you finish your degree and your award is confirmed.
  • Study Year refers to the academic year.
  • Module code, title and credits will display the code and name of the module, and how many credits it is worth. (Most undergraduate degrees are made up of 360 credits, 120 for each year of study. If you have undertaken a placement year, this will appear as a module but it isn't worth any credits as it is an additional option and you'll receive the same degree as a student on the full time equivalent course.)
  • ‘Agg.’ is the aggregate percentage of each element of the module. For example, the overall grade for a module could be made up of 50% course work and 50% exam.
  • ‘Grade’ is the grade classification achieved in each element, and overall in the module. ‘Mark’ will show the correlating grade point on the 16-point scale. See section 16 of the NTU Quality Handbook for more information on the grade scheme.
  • ECTS stands for European Credit Transfer and Accumulation System. It's a credit system to show that our undergraduate degrees are comparable to other degrees across Europe.
  • ‘Result’ will either show Passed, Pending or Referred depending on the overall outcome of the module.
  • Last updated: 08/04/2024